TERMS OF SERVICE
Atelier Simō Shipping Policy
We strive to make your shopping experience as seamless as possible, and that includes getting your handcrafted treasures to you safely and efficiently.
Shipping Timelines:
- Processing Time: Please allow 3-7 business days for us to carefully prepare and package your order. You'll receive a shipping confirmation email once your order is on its way.
- Shipping Time: Delivery times vary depending on your location and chosen shipping method. For Canadian orders, you can expect delivery within 3-7 business days. U.S. orders typically arrive within 5-10 business days.
- Delays: While we do our best to meet these timelines, occasional delays may occur due to unforeseen circumstances like weather or high order volumes. We appreciate your patience.
Shipping Costs:
- Shipping cost is calculated at checkout
- We offer free Shipping for orders 100$ and more
- Free shippping is valid in Canada and US only
Tracking Your Order:
- Once your order ships, you'll receive an email with a tracking number and instructions on how to track your package.
Returns & Exchanges:
- We want you to love your Atelier Simō creations. If you're not completely satisfied, please refer to our Return & Exchange Policy for detailed information on how to return or exchange your item(s).
International Shipping:
- At this time, we only offer shipping within Canada and the United States.
Questions?
- If you have any questions about shipping, please don't hesitate to contact us
We appreciate your support of our small business and can't wait for you to enjoy your handcrafted pieces from Atelier Simō!
